no access to attom tax assessor?

Hey, I'm trying to access this data from Cornell University, who subscribes to your services. I cannot get access to the Atom Tax Assessor. It says that I don't have a subscription when I'm inside the catalog. A student of mine just told me that right now she can get access to it, so why is my email kind of blocked or is something wrong with my university email that you're not detecting that I have the rights to download that data? Something might be happening.